Policy last updated: 1st November 2021
Net4 Ltd only provides goods and services to business customers, if you are a consumer wishing to purchase our solutions please get in touch with us directly to discuss your requirements. We cannot accept orders from non-business customers unless specifically agreed in writing prior to accepting an order.
You must provide us with a valid business name and address when placing an ordering with us. We reserve the right to verify business details using third party data before accepting any order.
We, in our absolute discretion, may accept or reject any order at any time up to the point an order is fulfilled or accepted in writing by us.
We are here to help, if your device or services are not working as expected please get in touch with us at [email protected]. We aim to respond to every support ticket within 1 business day and it is our aim to provide a professional, high-quality service to our customers.
As standard, all of our devices that are sold as new are provided with 12 months return to base (RTB) warranty. This means you must return the item to us for repair, or where agreed by us, a refund. We, or the relevant equipment manufacturer, will inspect the device to verify the fault or issue. We will be pleased to carry out troubleshooting with you prior to returning the device, please contact a member of our support team for assistance. Before returning any device for repair you must ensure you follow the steps laid out in our Returns Policy.
Where a product is exchanged under warranty, we may exchange it for a product of equal or greater value. The exchanged product may not be new.
Please get in touch to find out more about our extended warranty, active monitoring and on site break/fix options.
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