Returns & Refunds Policy

Policy last updated: 21st November 2021

Net4 is a business to business provider and we only accept orders from business customers.  As such our processes are business focused to ensure we can provide our customers with the best possible service.

If you wish to return an item you must email support@net4connect.com and obtain a RAN (Returns Authorisation Number) before attempting to return any item. 

For us to provide you with a RAN, you must provide us with;

  • Your order number
  • Date of order
  • Customer name and address
  • Reason for return
  • Condition of item you are returning

Once accepted we will provide you with a RAN and the details of where to ship the return back to us.  It is your responsibility to return the order to us.

We cannot be held liable for the non-receipt of any item that is;

  • Not clearly marked with the RAN and customer order details
  • Not adequately packaged so as to ensure it is delivered to us in the condition we should reasonably expect
  • Not shipped to us using a tracked & traceable shipping method

Our returns policy is as follows;

  1. Hardware returned in new & unused condition within 10 days of receipt | Credit note or refund at our absolute discretion
  2. Hardware returned in new and unused condition more than 10 days after receipt | We are unable to consider a refund
  3. Hardware returned in used condition at any time | We are unable to consider refund or credit note
  4. Faulty products returned at any time within 12 months from date of receipt is subject to our warranty terms and conditions.  We aim to provide a repair or replacement service where possible.

Our quoted lead times are up to the point you request a RAN from our support desk.  Please note we automatically generate a notification of your request for a RAN and it is your responsibility to ensure you have received your RAN notification.

If POD (Proof of Delivery) is not available we shall use the standard delivery timeframe set out by the courier as the delivery date of the order.

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