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Inseego Wavemaker Pro FW2000e Troubleshooting Guide

Replacing your SIM Card A SIM card is a small rectangular plastic card that stores your phone number and important information about your wireless service. A SIM card is installed in your FW2000e during the technician installation process. These instructions are for replacing your SIM card. The FW2000e supports only Nano SIM cards. CAUTION! Always […]

Replacing your SIM Card

A SIM card is a small rectangular plastic card that stores your phone number and important information about your wireless service. A SIM card is installed in your FW2000e during the technician installation process. These instructions are for replacing your SIM card.

The FW2000e supports only Nano SIM cards.

CAUTION! Always use a factory-made SIM card supplied by the service provider. Do not bend or scratch your SIM card. Avoid exposing your SIM card to static electricity, water, or dirt.

To replace the SIM card:

  1. Disconnect the PoE cable to the FW2000e from the Data & Power Out port on the PoE power injector.
  2. Unscrew the protective shield over the SIM slots using a Phillips-head screwdriver.

3. Use the SIM end of the provided SIM tool to remove the existing SIM card.

  1. If necessary, remove the new SIM card from the protective sleeve, being careful not to touch the gold coloured contacts.
  2. Use the SIM end of the provided SIM tool to insert the SIM card into the appropriate SIM slot with the coloured contact points facing the front of the device. NOTE: Be careful to not use excessive force.
  3. Reattach the protective shield cover to a torgue of .3Nm (.221 ft/lb), making sure the tether passes through the hole of the rear housing and is not bent or bunched. Correct tether placement Incorrect tether placement

WARNING! If the tether is bunched, it could prevent the compartment from being effectively sealed.

7. Insert the PoE cable to the FW2000e back into the Data & Power Out port on the PoE power injector.

NOTE: If there is an issue, check the indicator LED (see Indicator LED on the next page) to make sure the SIM is working correctly. Should a SIM card be lost or damaged, contact your network operator.

Indicator LED

There is a multifunction LED located on the FW2000e device in the SIM compartment (visible through the protective shield). It changes colors and either blinks or glows solid to communicate current states for the device.

LED ColourOperationMeaning
BlueSolid BlinkingStrong 5G connection (3 – 5 bars) Weak 5G connection (1 – 2 bars)
GreenSolid BlinkingStrong 4G connection (3 – 5 bars) Weak 4G connection (1 – 2 bars)
YellowSolidSoftware update is in progress
RedSolid BlinkingCPE is booting up, acquiring signal
No service, SIM error, or locked SIM card

Resetting your Device

You can reset your FW2000e to factory settings using the RESET button on the device or from the Mobile App, Admin Web UI, or Inseego Connect.

CAUTION! Resetting returns your FW2000e to factory settings, including the Admin password.

Resetting with the RESET Button

The master reset button is in a small hole located in the SIM compartment on the bottom of the FW2000e device. This button returns the device to factory settings, including resetting the Admin password.

To reset the FW2000e from the RESET button:
Unscrew the protective shield over the SIM compartment using a Phillips-head screwdriver.

  1. Place the RESET end of the provided SIM tool (or one end of an unfolded paper clip) into the master reset button hole.
  2. Press for five to six seconds, then your FW2000e will restart.
  3. Check the indicator LED (see Indicator LED on the previous page) to make sure the FW2000e is working correctly.
  4. Reattach the protective shield cover to a torgue of .3Nm (.221 ft/lb), making sure the tether passes through the hole of the rear housing and is not bent or bunched.

WARNING! If the tether is bunched, it could prevent the compartment from being effectively sealed.

Resetting from the Inseego Mobile App

To reset the FW2000e from the Inseego Mobile App, select Mobile Options, then select Factory Reset.

Resetting from the Admin Web UI

To reset the FW2000e from the Admin Web UI, select Settings > Backup and Restore and select Restore Factory Defaults.

Resetting from Inseego Connect

To reset the FW2000e from Inseego Connect, on the Devices page, check the box next to the device and select Factory Reset.

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