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Inseego MiFi M2000 Troubleshooting Guide

Overview The Inseego Mifi M2000 mobile hotspot is a highly reliable product. Most problems are caused by one of these issues: System resources required by the M2000 are being used by other devices. Network coverage is unavailable due to coverage area, an account problem, or a network problem. First Troubleshooting Steps Make sure you are […]

Overview

The Inseego Mifi M2000 mobile hotspot is a highly reliable product. Most problems are caused by one of these issues:

  • System resources required by the M2000 are being used by other devices.
  • Network coverage is unavailable due to coverage area, an account problem, or a network problem.

First Troubleshooting Steps

  • Make sure you are using the M2000 in the correct geographic region.
  • Ensure that your wireless coverage extends to your current location.
  • Ensure you have an active data plan.

IMPORTANT: Before contacting support, be sure to restart both your connected device and your M2000, and ensure that your SIM card is inserted correctly. Common Problems and Solutions The solutions in this section can help solve many common problems encountered while using the M2000.

Common Problems and Solutions

The solutions in this section can help solve many common problems encountered while using the M2000.

My M2000 powered off without pressing the Power button

This may occur under any of the following circumstances:

Pressing the RESET button or Restore Factory Settings on the touchscreen or Admin Web UI

M2000 automatically restarting after configuration changes

Switching profiles

Restoring the configuration settings

Battery depletion To restore power, follow these steps:

Manually press and hold the M2000 Power button for three seconds to turn it back on.

If the battery is depleted, charge the M2000 with the wall charger.

No service is available

  • Reorient your device. If you are inside a building or near a structure that may be blocking the signal, change the position or location of the device. For example, try moving your device close to a window.
  • You are outside your coverage area, or there may be a problem with your account. Check with your network operator.

My M2000 has no power/touchscreen doesn’t display when I press the power button

  • Make sure the battery is properly seated in the device.
  • Check that the battery is fully charged.

I forgot my Wi-Fi password

Tap Wi-Fi Name/Password to see your Wi-Fi name (SSID) and Wi-Fi password.

I forgot my M2000 Admin website password

  • Your initial M2000 Admin website password is the same as your Wi-Fi password.
  • If you have changed your Admin password, click I forgot the Admin password in the Sign In display. After you correctly answer the security question you set up, the current password is displayed.

I cannot connect a device to my M2000

On your M2000: Make sure the Network Signal Strength indicator displays at least one bar and that the type of network is displayed on the Home screen (for example, 5G).

On the device you want to connect: Make sure Wi-Fi is turned on. The M2000 will broadcast its own wireless network and name. Open the list of available Wi-Fi networks.

Select the M2000 primary or guest network and enter the password.

NOTE: You can find the primary network name and password by tapping Wi-Fi Name/Password on your M2000 – swipe left to see the guest network name and password.

Once connected to the Internet, the M2000 Home screen displays the connected device.

I see the network name, but cannot connect a device to my M2000

Tap Wi-Fi Name/Password on the M2000 Home screen to make sure you are using the correct Wi-Fi password.

Swipe left to view the guest network credentials if you are connecting to the guest network.

I want to see how many devices are connected

On the M2000 touchscreen: look below the Connected Devices icon on the Home screen for the number of connected devices. Tap the icon for details on the connected devices.

On the M2000 Admin website: The Connected Devices panel on the Home page lists the number of connected devices to the right of Connected Devices. Click in the bottom-right corner of the panel for details on connected devices.

I want to see the firmware (software) version installed on my M2000

NOTE: Software updates are delivered to the M2000 automatically over the mobile network.

On the M2000 touchscreen: Tap Menu and then swipe up and tap Software Update.

On the M2000 Admin website: Click in the bottom-right corner of the Settings panel and select the Software Updates tab.

I want to see the phone number for my M2000

On the M2000 touchscreen: Tap Menu and then swipe up and tap About. Your M2000 phone number is listed as Wireless Number.

On the M2000 Admin website: Click in the bottom-right corner of the About panel and select the Diagnostics tab. Your M2000 phone number is listed as Mobile number (MDN).

I want to see the battery level of my M2000

On the M2000 touchscreen: You can view the battery icon and percentage on the top right of the Home screen.

On the M2000 Admin website: You can view the battery icon and percentage on the top right of the Home page.

I want to turn my M2000 off

Press and hold the Power button on the M2000 for three seconds until you see the Power Off screen. Then select Shutdown and tap OK.

I want to know if my M2000 is still on when the touchscreen is dark

  • When the M2000 is on, the LED light blinks slowly as a “sign of life”
  • You can press and release the Power button to wake up the touchscreen.
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