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Empower your business with smart glasses solutions

Achieve Significant ROI with our Smart Glasses Solutions

50%

Customers

1.3x

Satisfaction

1.6x

Revenue

Retention

Value

50% saw an increase in their total number of customers

1.3x higher customer satisfaction

1.6x greater annual revenue

4x increase in customer retention

3x growth in customer lifetime value

The value proposition of Augmented Reality (AR) deployment in field services. (Companies using AR vs. non-users)

Sources: Service Council. Building Momentum With an AR-Enabled Digital Transformation. Feb. 2023 & Aberdeen Strategy & Research. Augmented Reality in Service: Enrich CX Delivery to Lower Costs & Delight Customers. Jan. 2022.

Better Quality

Faster Resolution

2 out of 3 reported better-quality field service engineer training

80% saw decreased problem resolution times

85% report AR has helped them reduce costs and improve service KPIs

75%of AR users reported greater ability to resolve customers’ problems without
having to dispatch a technician

Reduce Costs

Less Travel

Sources: Service Council. Building Momentum With an AR-Enabled Digital Transformation. Feb. 2023 & WBR Insights. Future Applications of AR in Field Service. 2021.

Companies that have deployed digital technologies like AR in their field service operations see annual cost savings of up to $20 million.

Sources: Service Council. Building Momentum With an AR-Enabled Digital Transformation. Feb. 2023 & WBR Insights. Future Applications of AR in Field Service. 2021.

See how much you can save with our Smart Glasses ROI Calculator

Complete our saving calculator for your personalised report. We have developed a simple calculator, taking into account the main cost factors when considering the potential savings of utilising smart glasses.

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Real-Time Hands Free Support for Your Workforce

Smart Glasses increase the productivity of your workforce, maximise the value of your most knowledgeable staff, reduce downtime of critical assets and help reduce costs

Hands-Free Remote Support

Real-time remote support, guidance & training whilst keeping both hands free.

Error-Free Tasks

Ensure tasks are completed correctly every time and automatically record completion for compliance & reporting

Minimise Critical Downtime

Reduce downtime of critical assets by speeding up support response times

Enhanced Customer Support

Improve the levels of support provided to customers and/or remote sites

Wearable Workflow Guidance

Easily adapted workflows are displayed to the wearer for accurate task completion.

Instant Task Assistance

Provide instant support to trainees without interfering with the task at hand.

Enhanced Expert Efficiency

Increase the productivity of your experts whilst reducing travel time & costs.

Smart Glasses Solutions

Remote Expert

Experts can remotely connect to the wearer by video; seeing what the wearer sees to provide real time guidance and support

Experts can provide support by pointing or highlighting key areas in view, annotate images or display manuals

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Guided Workflow

Easily adapted workflows are displayed to the wearer for accurate task completion.

Ensure tasks are completed correctly every time and automatically record completion for compliance & reporting.

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Inspection & Audits

Automate inspection processes, including recording key information. Increasing the audit process

Record voice notes, videos or images and instantly embed them into reports or save them for compliance.

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Training & Apprentices

Provide instant support to trainees without interferring with the task at hand.

No need to ‘shadow’ staff as support and quality checks are available onboard and recorded automatically.

Trainers can join in real time for certification, tests & compliance.

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