General

Contacting Support

How to reach Net4Connect support for assistance.

Net4Connect offers multiple support channels to assist you.

Support Options

Email: [email protected] Phone: Available to Enterprise customers Chat: In-app support chat Portal: support.net4connect.com

Support Hours

Standard Support: Monday-Friday, 9 AM - 6 PM (your local time) Premium Support: 24/7 for critical issues Enterprise Support: Dedicated support team

Before Contacting Support

  1. Check this Knowledge Base for solutions

  2. Gather relevant information (device serial, error messages)

  3. Note steps to reproduce the issue

  4. Have your organization ID ready

What to Include in Your Request

  • Clear description of the issue

  • Steps already attempted

  • Device model and firmware version

  • Screenshots or video if applicable

  • Urgency level

Response Times

Critical (system down): 1 hour High (major impact): 4 hours Medium (partial impact): 1 business day Low (questions): 2 business days

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