Remote Expert
Session Recording and Playback
Record, store, and review remote expert sessions.
Session recording captures valuable knowledge for training and compliance.
Recording Features
Automatic or manual recording options
Captures video, audio, and annotations
Cloud storage with configurable retention
Searchable by date, user, or tags
Enabling Recording
Administrators can configure recording policies
Go to Settings > Remote Expert
Select Recording Policies
Choose automatic or opt-in recording
Set retention period
Configure storage location
Accessing Recordings
Navigate to Sessions > History
Use filters to find specific sessions
Click to play or download
Add notes or tags for organization
Privacy Considerations
Notify participants when recording is active
Follow your organization's data retention policies
Restrict access to recordings based on roles
Consider local regulations on recording