Remote Expert
Starting a Remote Expert Session
Step-by-step guide to initiating and managing remote expert sessions.
Learn how to start and manage Remote Expert sessions from your smart glasses or mobile device.
From Smart Glasses
Open the Net4Connect app
Select "Remote Expert" from the main menu
Choose "Start New Session" or select a scheduled session
Select the expert or group to contact
Wait for the expert to accept the call
From Mobile Device
Open the Net4Connect mobile app
Tap the Remote Expert icon
Select your target device or user
Tap "Start Session"
During the Session
Use voice commands to take photos
Ask the expert to annotate your view
Request document overlays when needed
End the session when complete
After the Session
A summary including recording, photos, and notes is automatically saved to your session history.